Privacy Policy

Conch Floor Coatings is committed to protecting the privacy of your personal information. This policy governs the way we collect, use, disclose, store, secure, and dispose of your personal information.

1. What is Personal Information and Why do We Collect it? Personal information refers to any data that can be used to identify an individual. This may include, but is not limited to, names, addresses, email addresses, and phone numbers. We may collect this information through various means such as [interviews, correspondence, phone or fax, email, our website, public sources, cookies, or third-party sources]. We cannot guarantee the privacy practices of third-party websites. We collect personal information primarily to provide our services, share information with clients, and for marketing purposes. We may also use it for secondary purposes related to the primary purpose, where it is reasonable to expect such use or disclosure. You can unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

2. Sensitive Information Sensitive information, as defined by the Privacy Act, includes details about an individual's racial or ethnic origin, political views, religious or philosophical beliefs, trade union membership, criminal record, or health information. We will only use sensitive information for the primary purpose it was obtained, a related secondary purpose, with your consent, or as required by law.

3. Third-Party Disclosures We will collect personal information directly from you whenever possible. In cases where information is obtained from third parties, we will take reasonable steps to inform you.

4. Disclosure of Personal Information Your personal information may be disclosed in the following circumstances: With your consent As required or authorised by law.

5. Security of Personal Information We take reasonable measures to protect your personal information from misuse, loss, unauthorized access, or alteration. Once it is no longer necessary for the purpose for which it was collected, we will take steps to destroy or de-identify it. However, most personal information will be stored in client files for a minimum of 7 years.

6. Access to Your Personal Information You have the right to access and update the personal information we hold about you, subject to certain exceptions. To request access, please contact us in writing. There may be a fee for providing a copy of your information, but there is no fee for the access request itself. To protect your privacy, we may require verification before releasing any information.

7. Quality of Personal Information It is important to us that your personal information is accurate and up-to-date. Please notify us if you find that the information we have is incorrect or outdated so that we can make necessary updates and continue to provide quality services.

8. Policy Updates Our privacy policy may change from time to time and the latest version will be available on our website. Privacy Policy Complaints and Enquiries If you have any questions or concerns about our privacy policy, please contact us at: privacy @conchfloorcoatings.com.au